Assessing the Influence of Sport Security Operations on the Guest Experience
This fairly short article from the Journal of Sport Safety and Security is a great primer in event management concepts surrounding guest experience in spectator-driven sport. The base research question “How do security staff and operations enhance and detract from the guests’ experience?” gives the subject matter experts lots of opportunity to discuss a wide array of issues to consider. Compare their findings to the areas of event management on the powerpoint in the following section that closes the chapter.
Read Assessing the Influence of Sport Security Operations on the Guest Experience by Gordon, Czekanski, & DeMeo.